Shipping & Delivery
If you have purchased an item in stock, it will generally be sent within two working days. Working days are Monday to Friday, excluding New Zealand public holidays.
If you have ordered an item in stock and custom-crafted item, your order will be sent once all items are available, i.e., they will be sent in one package. If you request for items to be sent separately (i.e., a split shipment), two shipping fees may be incurred.
To ensure safe arrival all items are shipped in boxes or mail bags (depending on the item ordered) with appropriate protection. All items are tracked. We make contact, through the email address supplier at the time of order, to advise when an order has been shipped and provide the tracking information.
Shipping costs may be adjusted further when your order is processed, according to weight and any difference refunded or paid, as appropriate.
Domestic (within New Zealand)
We generally use New Zealand Post tracked service, with a delivery target of 1-3 working days in New Zealand. Delivery to rural areas may take longer than the times indicated. Tracking is via https://www.nzpost.co.nz/tools/tracking. On occasions we may use another shipping carrier depending on the size or weight of an item. Tracking details will be emailed on shipment of your order.
Delivery delays can happen for reasons outside of our control, such as interruptions from the Covid pandemic.
We can ship worldwide and provide a shipping quote for countries further afield than New Zealand. Please contact us and provide information on the item you wish to purchase and the country we would be sending to. International shipping delivery times depend on your location and can sometimes take up to four weeks for delivery. We are not responsible for any items lost or stolen in transit.
Note: International orders may incur a customs tax that the buyer will be responsible for. You will need to contact your local customs office to find out what the customs tax might be for importing goods from New Zealand.
If your parcel is damaged during transit, please contact us immediately upon receiving the item and email through photos of your parcel so we can follow up. Claims for any damage (or loss) in transit will be made against the shipping carrier.
If a package is returned to us due to customer error, such as a mistake in the shipping address provided with the order, the recipient moving, or any other reason beyond our control and responsibility, the customer is responsible for covering the cost of reshipping the item. Original shipping costs are non-refundable.
Change of Address
As we may have already arranged a shipping label for your order prior to you updating the address in your account on the website, if you wish to change the delivery address, please also notify us of the change by email.