Privacy Policy

Mercer Industries Ltd (T/A Mercer Metal Craft & Edge Works) complies with the New Zealand Privacy Act 2020 when dealing with personal information.  

This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see

Section 1 - What Do We Do with Your Information? 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.  We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out any online forms. 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Any of the information we collect from you may be used in one of the following ways: 

  • To personalise your experience;
  • To improve our website; 
  • To process transactions; 
  • To administer a contest, promotion, survey or other site feature; 
  • To send periodic emails. 

By using our website, you are consenting to the collection of information by us in accordance with this privacy policy.  We may not be able to do these things without your personal information, such as delivering your online orders or responding to your enquiries. 

Section 2 - Consent 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 

You can review and change your personal details, unsubscribe and/or cancel your registration to our online site at any time.  If you would like to have your registration removed from our database for any reason, just send us an email requesting it to be removed. 

Section 3 - Accessing and correcting your personal information 

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. 

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. 

If you want to exercise either of the above rights, please contact us.  Your email should provide evidence of who you are and set out the details of your request (i.e., the personal information, or the correction, that you are requesting).   
Control of Your Password 
You are responsible for all actions taken with your username, email address and password. We recommend that you do not disclose your password to any third parties. If you choose to share your username, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy. 

Section 4 - Content 

Although we strive to provide correct content in our store, we do not guarantee or warrant the accuracy, completeness, suitability, availability, or timeliness of anything posted on the website.  Prices and availability of items are subject to change without notice.  In the event of any such change we will communicate with our customers prior to dispatch of an order. 

Section 5 - Disclosure 

We may disclose your personal information if we are required by law to do so or if you violate our terms and conditions.  Outside of this, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 

Section 6 - Shopify 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.  After that is complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

For more insight, you may also want to read Shopify’s Terms of Service and Privacy Policy.

Section 7 - Third-party Services 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 

Our store uses Shopify Analytics to help us learn about who visits our site and what pages are being looked at. 

Section 8 - Security 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

We have taken all practical measures and implemented generally accepted industry standards to ensure that any information you provide us remains private and secure and that your payment and account information is processed with confidentiality.  When you place orders and use a credit card, we use the services of Shopify Payments to provide a completely secure credit card payment process.  This means that we do not store credit card information on our servers or copy that information onto our site. 

Internet use 
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet it is at your own risk as no information transmission over the Internet can ever be guaranteed secure.  If you post your personal information on the website’s message board or on social media properties, you acknowledge and agree that the information you post is publicly available.  If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information. 

Section 9 - Cookies 

We use cookies on our site. Our web servers send cookies to your browser so we can keep track of your browsing session with your login status and shopping cart. The cookie itself does not contain any personally identifiable information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

A user can set their browser to reject cookies and still browse our web site, however, the full functionality of the site, including logging in and online shopping, will not be available. Additionally, users can maintain their logged in status across discontinuous browsing sessions with the same browser via a cookie, however, that is purely a convenience offered to users that can be selected as an option when logging in. 

Section 10 - Age of Consent 

By using this site, you represent that you are at least 18 years of age. We have checks in place to receive your acknowledgment of this requirement. 

Section 11 - Changes to This Privacy Policy 

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Any change or clarifications will take effect immediately upon uploading a revised policy onto the website. 

We therefore encourage you to periodically review this page for the latest information on our privacy policy. 

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and Contact Information 

If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information, please contact us.

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